These Terms of Service ("Terms") govern your use of the Fuller Provisions website, mobile experience, and the meals, catering, and related services we offer (together, the "Services"). Please read carefully — by placing an order or creating an account you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using the Services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction), can form a legally binding contract, and agree to these Terms. If you do not agree, do not use the Services.

2. About Our Services

Fuller Provisions prepares freshly cooked meals on a weekly cycle. We sell those meals for delivery to addresses inside our service area or for pickup at a location we designate. We also offer catering and box-lunch services on request. Our menu, pricing, delivery zones, cutoff times, and policies may change from week to week — the version shown on the site at the time of your order is the version that applies to that order.

3. Account & Eligibility

You may need an account to place orders. You agree to provide accurate, current information; to keep your password confidential; and to be responsible for activity that occurs under your account. Tell us promptly if you suspect unauthorized use. We may suspend or terminate accounts that violate these Terms, attempt to defraud us, or abuse promotional offers.

4. Orders, Pricing & Payment

Pricing. Prices are stated on the menu in U.S. dollars and exclude taxes and delivery fees unless noted. We may change prices between menu weeks.
Payment. Payment is processed by Stripe. By placing an order you authorize us to charge your selected payment method for the total amount, including any applicable taxes, fees, tip, and adjustments.
Authorization. A pending authorization may appear on your statement before the charge settles. Failed payments may delay or cancel your order.
Promotions. Coupon codes, store credit, loyalty points, and referral rewards are subject to the rules posted at the time of redemption. We may revoke a promotion if we detect abuse.

5. Order Cutoff & Modifications

Each menu week has a posted cutoff time. To guarantee inclusion in that week's cook, an order must be placed and paid before the cutoff. After cutoff:

We may not be able to add, remove, or substitute items.
Cancellations are not guaranteed because ingredients are already purchased and prep is in motion.
We will try to accommodate reasonable changes but reserve the right to decline.

6. Delivery & Pickup

Delivery zones. Delivery is available only within our published service area. ZIP-level eligibility is checked at checkout; out-of-zone orders will not be accepted.
Delivery times. Estimated delivery windows are best efforts, not guarantees, and may shift due to weather, traffic, or operational issues. We will notify you of substantial delays.
At-door delivery. Unless you tell us otherwise, deliveries may be left at your door. You are responsible for retrieving your order and refrigerating it promptly. We are not liable for orders that are stolen, damaged, or spoiled after they are delivered to the address you provided.
Pickup. Pickup orders must be collected during the window we communicate. Orders not picked up within 24 hours of the pickup window may be discarded without refund.

7. Cancellations, Refunds & Quality Issues

Before cutoff. You may cancel for a full refund up to the cutoff time.
After cutoff. Cancellations are not refundable because we have already purchased ingredients and begun prep. We may, at our discretion, offer store credit toward a future order.
Missing or damaged items. Contact us within 24 hours of delivery or pickup if anything is missing, damaged, or not as described. We will replace, refund, or credit at our discretion.
Method of refund. Refunds typically return to the original payment method within 5–10 business days. Store credit, when offered, applies to future orders only and has no cash value.

8. Catering & Box Lunches

Catering orders are subject to a minimum order amount and lead-time as posted on the catering page. After we send you a quote:

A non-refundable deposit (a percentage of the quoted total, communicated with the quote) confirms your event date.
The balance is due before delivery or pickup of the event.
Cancellation tiers are communicated with the quote (typical: full refund of deposit if cancelled 14+ days out, partial refund inside that window, no refund inside 72 hours).
Headcount changes after acceptance may incur additional charges and are not guaranteed inside the lead-time window.

9. Food Safety, Allergens & Dietary Information

Read this section carefully. Our kitchen handles common allergens including (but not limited to) wheat, dairy, eggs, soy, peanuts, tree nuts, fish, shellfish, and sesame. We do our best to disclose ingredients and accommodate dietary needs, but we cannot guarantee that any item is free from cross-contact with these or other allergens.

Allergen and ingredient information is provided as a guide. If you or a guest has a severe allergy or medical dietary restriction, do not order without first contacting us — and even then, the decision to consume our food is yours.
Nutrition values are estimates based on ingredient databases and recipes; actual values may vary.
Once a meal leaves our facility, food safety depends on storage and reheating. Follow the labeled storage and reheat instructions. Do not consume meals past the use-by date or after they have been kept above 40°F (4°C) for more than 2 hours total. We are not liable for illness or harm caused by failure to follow storage/handling guidance.

10. Storage & Reheating

Each meal is labeled with storage and reheating instructions, including a use-by date. Refrigerate meals promptly upon delivery or pickup. We make no warranty about meals consumed after the use-by date or stored outside recommended conditions.

11. Subscriptions & Standing Orders

If you opt into a standing weekly order, you authorize us to create a draft order each week from your saved selections, priced at that week's prices. You will receive a confirmation email each week and may cancel before the cutoff. We may pause or cancel standing orders if your payment method fails or if items are repeatedly unavailable.

12. Loyalty, Referrals & Store Credit

Loyalty points, referral rewards, and store credit are promotional features. Points and credit have no cash value, are not transferable, and may expire if your account is inactive or terminated. Referral rewards are granted only on the referee's first paid order and may be revoked for fraud or abuse.

13. Communications & SMS Consent

By providing your phone number and opting in to text messages, you consent to receive transactional SMS messages from us (order updates, delivery alerts) and, where you have specifically opted in, marketing messages. Standard message and data rates apply. Reply STOP to any text to opt out, or HELP for help. We are not responsible for messages your carrier fails to deliver. Opt-in to "all messages" is required to receive marketing texts; opting in only to order updates excludes you from marketing.

14. User Conduct

You agree not to:

Use the Services for any unlawful purpose.
Resell our meals or use them for commercial purposes outside your own household or event without written consent.
Reverse-engineer, scrape, or interfere with the operation of the website.
Submit false reviews, abuse promotional offers, or impersonate another person.

We may suspend, restrict, or terminate access for violations.

15. Reviews & User-Generated Content

When you submit a review, photo, or other content, you grant Fuller Provisions a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, and display that content in connection with the Services and our marketing. You represent that you own or have permission to share what you submit and that it does not violate any third-party rights. We may edit or remove content that violates these Terms.

16. Intellectual Property

All website content (text, photos, logos, recipes, code) is owned by Fuller Provisions or our licensors and protected by U.S. copyright and trademark law. You may not copy, modify, or redistribute it without permission, except for personal, non-commercial use of the Services.

17. Privacy

Our Privacy Policy describes how we collect, use, and share your information. By using the Services you also agree to that policy.

18. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components, or that any meal will satisfy a particular dietary requirement.

19. Limitation of Liability

To the maximum extent permitted by law, Fuller Provisions, its owners, employees, and contractors are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or personal injury beyond what's required by applicable consumer-protection law. Our total aggregate liability for any claim arising from or related to the Services will not exceed the amount you paid us for the specific order at issue.

20. Indemnification

You agree to indemnify and hold harmless Fuller Provisions and its owners, employees, and contractors from any claim, loss, or expense (including reasonable attorneys' fees) arising from your misuse of the Services, your violation of these Terms, or your violation of any third-party right.

21. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for violation of these Terms or for any other reason in our reasonable discretion. You may close your account at any time by contacting us. Sections that by their nature should survive termination (Sections 9, 15, 16, 18–24) will survive.

22. Governing Law & Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute that is not resolved through arbitration (Section 23) shall be brought exclusively in the state or federal courts located in Brazoria County, Texas, and you consent to personal jurisdiction there.

23. Dispute Resolution

Please read this section carefully — it affects your legal rights.

Any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that you may bring a claim in small-claims court if the claim qualifies.

You and Fuller Provisions both waive the right to a jury trial and the right to participate in a class action. Disputes must be brought in your individual capacity. You may opt out of this arbitration agreement by emailing us within 30 days of first agreeing to these Terms with the subject line "Arbitration Opt-Out" and your name, address, and account email.

24. Changes to Terms

We may update these Terms from time to time. Updates take effect when posted on this page; we'll bump the "Last updated" date above. Your continued use of the Services after changes constitutes acceptance. If a change is material, we'll make a reasonable effort to notify you by email.

25. Contact

Questions about these Terms? Contact us through the contact form or at the email address printed on your order confirmation.